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FAQ

 

Below is a list of frequently asked questions.  If you can't find an answer to your question, please contact me.

 

Ordering / Pricing

  1. Is my order secure?

  2. How much does coaching cost?

  3. Do I pay for it up front?

  4. When do I have to pay for it?

  5. Do you have a payment plan?

  6. How do I order / pay for it?

  7. What if I don't have a credit card?

  8. Can I pay via Bpay or electronic funds transfer?

  9. Are my details kept private? Are they disclosed to third parties?

  10. I want to order by post / mail.  Can I do that?

 

Coaching Services

  1. I notice you are located in South Australia. I'm not in your area. Can you still help me?

  2. Do you offer a face-to-face service?

  3. How does it work over the phone? What are the advantages? Who pays for the call?

  4. I'm based outside of Australia and looking for a coach.  Can you still help me?

  5. What is your background / experience?

  6. What happens if I am not happy with the service?

  7. What are the terms and conditions associated with this service?

  8. I can only be coached after hours?  Is this available?

 

Is my order secure?

We utilise 128 bit security to process all order details. We do not store credit card details nor do we see your credit card details. These are processed securely via our bank.  Please view the Privacy Policy for more details.

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How much does it cost?

Full pricing is disclosed on the page for the coaching service you are interested in.  Please navigate by the Menu found at top left of this page. 

Alternatively, visit the Pricing Page for a full list.

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Do I pay for it up front?

Yes. If opting for a 3-month, 6-month or 12-month program, payment is made one month in advance, with each payment automatically debited from your credit card on the 1st working day of the month. If paying via direct bank deposit, then notification is provided to you one week prior to month end.

Please view the Terms & Conditions for full disclosure about payments, including reimbursements and cancellation of orders.

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When do I have to pay for it?

You pay for the service / products when placing your order.

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Do you have a payment plan?

No. However, when opting for longer term coaching programs, you make part payments one month in advance and the entire amount is not taken at the time of order (unless requested by you).

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How do I order / pay for it?

  1. Via the Internet on the allocated order page.  Please visit the page for the service you are interested in; that same page will have a link to order.

  2. By visiting the Pricing Page which has a link to the secure server where you can place your order.

  3. Direct deposit - select the direct deposit payment method when ordering over the secure Internet site and our account details will automatically be emailed to you. 

  4. Bank Cheque / Postal Order - select the bank cheque payment method when ordering over the Internet and details and instructions will automatically be emailed to you.

  5. Snail Mail -  download and print the mail order form of your choice below.  Payment can be made by credit card, bank cheque or money order.

  6. Over the telephone: 08 8725 9414 (international +61 8 8725 9414).
    Via facsimile: 08 8725 9118 (international: +61 8 8725 9118).

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What if I don't have a credit card?

Please refer to the answer above.

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Can I pay via Bpay or electronic funds transfer?

Bpay is not available, however, you can use electronic funds transfer. Please refer to the answer directly above.

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Are my details kept private?  Are they disclosed to third parties?

We have stringent privacy policies in place.  We respect your privacy and, as such, your particulars will never be disclosed to a third party.  For more information please view our Privacy Policy.

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I want to order by mail.  Can I do that?

Yes you can.  We accept orders by snail mail - please download the appropriate order form for the service you are after.  Payment can be made by credit card, bank cheque or money order (sorry, no personal cheques).

  • Order forms available soon - please contact in the interim

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I notice you are located in South Australia. I'm not in your area. Can you still help me?

Yes.  The entire service is conducted via telephone, the Internet and email.  Clients are spread right around the globe. I offer a worldwide service.

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Do you offer a face-to-face service?

No.  Please read the answer directly above and below this question for an explanation.

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How does it work by phone / email / the Internet? What are the advantages? Who pays for the calls?

Coaching by phone is widely accepted and you will notice that almost all coaches conduct their coaching via this method (in fact, a vast majority of coaches exclusively coach via telephone due to the results clients achieve with telephone coaching).

When you receive coaching via telephone, you are more focused on what is being said and it allows you to be fully aware and present in that session with less distractions.  It presents you with the opportunity of being coached anywhere, anytime - if you're on holiday or on a business trip, you can call in for your coaching!

Email coaching gives you the opportunity of a quick response and is also used as a support tool in-between coaching sessions.

Skype is preferred for all phone calls.  Skype is available FREE of charge and you can call anyone for free who also uses Skype.  Download Skype for free.  You can find my Skype details on the contact page.

For clients based in Australia: Skype is the preferred method for contact, however, if you don't have Skype then I CALL YOU and I bear all the telephone costs, provided it is a landline.  If you only have access to a mobile you will call me.

For clients outside of Australia: Skype is the preferred method for contact, however, if you don't have Skype then you call me at your designated time.

Your regular coaching sessions / times are established at the beginning of our coaching agreement.

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I'm based outside of Australia and looking for a coach.  Can you still help me?

Yes.  I offer a world-wide service conducted via the telephone, Skype, and email (please refer to the answer above for more information on this topic).

Dependable on your country of origin, it may actually be cheaper to hire me as your coach compared to a coach in your country!  However, this is dependable on the exchange rate! As an example, if you are based in the UK, $100 Australian is around 46 pounds.

To convert Australian dollars to your currency, click here for the XE.com Personal Currency Assistant.

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What is your background / experience?

Please visit:

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What happens if I am not happy with the service?

Please tell me! It is of upmost importance that you connect with me in order to move forward.  If that isn't happening for you then I am not the right coach for you - I don't take it personally.  Wherever possible, I will refer you to a coach who I hope will be able to assist you.

 

Please view Terms and Conditions relating to this.

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What are the terms and conditions associated with this service?

Please click here.

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I can only be coached after hours. Is this available?

For Australian clients: I have appointments available for early morning / early evening, however, these appointments fill fast.  I also have available lunchtime sessions.

If you reside outside of Australia, the time difference makes it very easy to coach you after hours when it suits you.

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What is Coaching?

When you partner with a coach, you do so in a safe environment that is free of judgement.  Coaching is all about you; your goals and aspirations  ... More  

 

Benefits of Coaching

When you enlist the support of a Coach, prepare to be challenged, to grow as a person, and to discover new possibilities ... More

 



Tara West is co-author in Living an Abundant Life. Other authors include inspirations such as Jack Canfield and Brian Tracy.
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